General Terms and Conditions
These Booking Conditions, together with the privacy policies, form the basis of your contract with the hotel and with Mabapa Gestioni Srl, for the execution of the hotel contract. Please read the contents of this document carefully, as the respective rights and obligations are defined here.
In these Booking Conditions the terms "you" and "yours", "yours" refer to all the names indicated in the booking (including the names added or replaced at a later time). "We" and "our" refer to the hotel. The term "Suppliers" refers to any third party that can provide transport services, hôtellerie or any other service directly contracted with you.
By making a reservation, the person who completes the process is identified as the main reference of the reservation. Therefore, if the booking refers to more than one person, the booker declares and confirms that he has been authorized by the other participants to adhere to these Booking Conditions. Your primary booking reference is responsible for any payments due to us. We will confirm your stay (which is subject to availability) by sending you a confirmation note via e-mail.
Please check your booking confirmation carefully and contact us in case this document or any other appears incomplete. or incorrect, as it may not be possible to change it later.
To confirm your booking you will be asked for a credit card as a guarantee. In the absence of a valid credit card we reserve the right to cancel your booking.
Upon check-in at the hotel you will be asked for a credit card to guarantee payment. The credit card may also be different from the one given as guarantee at the time the booking was made. We remind you that to complete the booking you must be of age, children and teenagers who stay must be accompanied by an adult.
The contract is in effect when we send you the booking confirmation. The aforementioned contract is subject to Italian law and the parties agree that any dispute will fall within the competence of Italian law.
The cost of your stay.
We reserve the right to increase or decrease the rates at any time. The price of your stay will still be confirmed at the time of your booking. From the moment your booking is confirmed (however subject to errors and omissions), the price of your stay will not be increased / will not be subject to changes.
The confirmed rate will not include any local tourist taxes introduced by the 2007 Finance Act. The hotel reserves the right to add the amount of these taxes to the confirmed rate. We reserve the right to correct any errors, both in the advertised and in the confirmed price. We will update the prices when we become aware of the error itself. Please note that errors and changes may occasionally occur. We advise you to check the price of the stay you have chosen at the time of booking.
The Italian anti-money laundering legislation (Legislative Decree 21.11.2007 n. 231, art. 49 and subsequent Legislative Decree 6.12.2011 n. 201, art.12 paragraph 1) prohibits the transfer of cash if the value to be transferred is equal to or greater than 1,000 euros in total.
The transfer is also prohibited when it is made with multiple payments below the threshold that appear artificially fractionated. Therefore, in the event that the total amount due for the services is equal to or greater than 1,000 euros, the payment must be made by credit cards accepted by the hotel.
Changes made by you.
In case you wish to make changes to your reservation, you must necessarily go to this website, in the "My reservations" section. While it is our goal to assist you, we cannot guarantee that we will be able to accommodate your every change request.
When the conditions for which it will be possible to make the requested change to the reservation made by you are met, this operation will be treated as a cancellation and a subsequent re-booking and any consequent cancellation penalty will be applicable (cf. point 6 of this document).
Cancellations made by you.
In the event that you or any participant in your group need to cancel the stay after the booking confirmation, the primary reference of the booking is held to notify us immediately. Your cancellation notification will be effective only if made from this website, in the "My Bookings" section. You can access the "My Reservations" section by entering the email address used to make the reservation and the Voucher Code (which is different from the reservation confirmation number) that you will find in the reservation summary sent to the confirmation. On this occasion you will receive an identification code of the cancellation operation, relating to the date and time of your communication. We suggest that you save this cancellation code for your convenience. In the event that the cancellation is made by you after the cancellation terms indicated at the time of booking and in the confirmation notifications you have received, you will incur a cancellation penalty. In case of failure to cancel within the terms indicated at the time of booking and failure to arrive at the hotel, you will incur a penalty.
There are particularly advantageous rate plans that have more restrictive cancellation policies or higher penalties, equal to up to 100% of the value of the stay itself. These penalties will be communicated to you at the time of booking.
Changes and cancellations made by us.
We plan offers and rates several months in advance. We occasionally need to make changes or correct errors on the website and other details, both before and after reservations have been confirmed. It is our responsibility to try as much as possible to avoid changes and cancellations, but we reserve the right to make them.
Most of the changes are of a minor nature but, occasionally, we need to make more significant changes. In this case, we will do our best to communicate it to you as soon as possible. If there is the possibility and the time necessary to prepare things before the departure date of your stay, we will propose the following alternatives: (a) (for significant changes) accept the modified conditions; (b) an alternative stay proposed by us, with standards and conditions similar or higher than the one originally booked, or; (c) cancel or accept the cancellation, in which case any payment already made to us will be reversed to you. Please note that the alternatives proposed above are not applicable if the changes are of a minor nature.
With the exception of the cases expressly contemplated by these Booking Conditions, we are not responsible for any costs or additional expenses incurred by you (as described in detail in point 9 ) or in the event that the complete or partial use of our services is limited due to the occurrence of "force majeure" causes. In this document relating to the Booking Conditions, "force majeure" means any event that cannot be foreseen or avoided by us or our service providers, despite all the attention paid. This type of event includes war or related events, riots, civil wars, terrorist attacks, natural or nuclear disasters, fires, adverse weather conditions, strikes or any other event beyond our control.
Our responsibility towards you.
It is our intent to reassure you of the fact that all the services included in your reservation are prepared with the utmost care. We will be responsible for any failure occurring during your stay, in the event that the cause is attributable to our or our employees' default (if these were operating in their faculties and duties as an employee) or due to failures on the part of our booking and sales agents (where applicable). Instead, it will be your responsibility to prove that there was indeed a default on our part, should you wish to make a claim. We will not be liable in the event of illness, injury or injury, death, loss of any personal effects, damage, additional cost in any of the following cases: (a) for failure attributable to one or more persons belonging to all the participants; (b) for failures attributable to a third party not directly connected with the provision of the service or stay, failures that could not have been foreseen or avoided; (c) due to an event or circumstance that we or the service provider in question do not have could have foreseen or avoided, despite the utmost care applied; (d) for lack of any third party that is not directly involved in the provision of services on our behalf.
In addition to this, we will not be responsible for the lack of enjoyment of your stay due to a failure on your part to communicate some element important in this sense at the time of booking or not resulting in the booking contract.
In particular, we will not be responsible for any service that is not expressly included in the contract. This excludes from liability, for example, any additional service provided directly by the hotel or by an external supplier, not indicated in the conditions of the offer and which has not been agreed upon at the time of booking.
Problems and complaints.
In the event that you have any reason to make a complaint or have any problems to report, you are required to notify us immediately. Any verbal notification must be reported in writing and sent as soon as possible. Until we become aware of a problem, we cannot try to fix it.
Many problems can be solved quickly. On the contrary, in the event that you are still unsatisfied, you can write us directly or call us on the telephone number, reporting the confirmation code of your booking and a complete description of your complaint.
Upon booking, you accept responsibility for any damage or loss caused by yourself or by a participant in your group. Full and immediate payment will be required for any damage or loss caused, directly to the manager / manager of the hotel or of the service provided. If you fail to do so, you will be responsible for any lawsuit brought against you and you will be required to pay in full also our legal fees and those of any third parties involved.
General conditions for suppliers.
Some of the services that make up your holiday are offered by independent suppliers from the hotel. The latter provide for the provision of these services according to their own general conditions of sale.
Special requests and health problems.
If you have any special requests, we ask you to communicate them at the time of booking. Although we will endeavor to satisfy you in all requests, as long as they are reasonable, we cannot guarantee that any request will be met unless we give our written confirmation. You will get written confirmation of your request (where possible) if the request itself is of fundamental importance to you.
Confirmation that the request has been notified or sent to the supplier or included in the special requests on the receipt or any other documentation, is not confirmation that such request will be satisfied.
Unless specifically indicated, all special requests are subject to availability.
If you or any person you know have any health or disability problems that could affect the course of your holiday, please let us know before confirming your booking.
If should we reasonably believe that we cannot meet the particular needs you have indicated, we will reserve the right to decline your booking or, if this information is not received at the time of booking, it will subsequently not be taken into consideration.
You are responsible for all travel documents. You will not be reimbursed if, due to travel documents not in order, you are unable to complete or complete the stay and we will not be responsible for the additional costs that you may incur as a result.
SOLE JURISDICTION AND LANGUAGE OF THE AGREEMENT
This agreement is to be considered as entered into in Italy, where GHRS's registered office is located, and shall be applied and regulated in accordance with Italian law, without giving rise to any principle involving conflicts of jurisdiction. In signing this agreement. The Customer accepts the sole jurisdiction of the Italian Courts for the resolution of any dispute arising from this agreement (including, purely as examples and not exhaustively, the resolution of any dispute regarding the validity, application, interpretation, execution and resolution of this contract) . The Court of Venice shall have sole and irrevocable jurisdiction over any dispute arising in any form from this agreement. Should it be translated into any other language, this is done solely for the greater convenience of the other party. In the event of any disputes or conflicts regarding its interpretation, the version drawn up in the Italian language shall prevail to all legal effects.