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Terms & Conditions

These Booking Conditions, together with the policies of Privacy, form the basis of your contract with the hotel and with Mabapa Gestioni Srl, for the execution of the Accommodation Agreement. Please carefully read the information contained in this document, as defined here are the respective rights and obligations. In these Booking Conditions, the words "you" and "your", "your" refer to all the names on the booking (including the names added or replaced at a later time). "We" and "our" refer to the hotel. The term "Providers" refers to any third party that can provide transportation services, hotel industry, or any other service contracted directly with you.

Your Reservation.
By making a reservation, the one who completes the process is identified as the main reference for the reservation. Therefore if the reservation relates to more people the booking party declares and confirms that he was authorized by the other parties to adhere to these Booking Conditions. The main reference of the reservation is responsible for any payment due to us. We will confirm your stay (which is subject to availability) by sending a confirmation note by e-mail. Please carefully check the booking confirmation and contact us in the event that this document or any other were to appear to you incomplete or incorrect, since it may not be possible to change it at a later time. A confirmation of your booking we require a credit card guarantee. In the absence of a valid credit card, we reserve the right to cancel your booking. Upon check-in at the hotel you will be asked for a credit card to guarantee payment. The credit card can also be different from that given to cells in the moment in which the reservation was made. Please note that to complete the booking you must be of age, children and teens staying must be accompanied by an adult.

Your Contract.
The contract is in place when we send you the booking confirmation. The said contract is subject to Italian law and the parties agree that any dispute will be the responsibility of the Italian Law.

The cost of your stay.
We reserve the right to increase or decrease the rates at any time. The price of your stay will still be confirmed at the time of your reservation. From the moment your booking is confirmed (still subject to errors and omissions), the price of your stay will not be increased / will not change. In the confirmed rate will not be including any local taxes introduced by the Finance Act 2007. The hotel  reserves the right to add The amount of these taxes to the confirmed rate. We reserve the right to correct any errors, both in the advertised price, and in that confirmed. We will update the prices at a time when we become aware of the error. Please note that changes and errors may occasionally occur. We advise you to check the price of the stay of your choice when booking. The Italian anti-money laundering legislation (Decree. 21.11.2007 n. 231, art. 49 and subsequent Legislative Decree no. 6.12.2011 n. 201, § 12 para. 1) prohibits the transfer of cash if the value to be transferred both total equal to or greater than 1,000 euro. The transfer is prohibited even when it is carried out with multiple payments below the threshold that appear artificially split. Therefore, in the event that the total amount due for the services is equal to or greater than 1,000 euro, payment must be made by credit cards accepted by the hotel.

Changes made by you.
In case you wish to make changes to your booking, you must necessarily this website, in the "My bookings".
You can access the "My Reservations" section by entering the email address used to make the reservation and the Voucher Code (which is different from the booking confirmation number) that you will find in the booking summary sent to the confirmation.
Although it is our goal to assist you, but we can not guarantee that we will be able to meet your every change request. The moment you realize the conditions under which it will be possible to make the requested change to the reservation made by you, the transaction will be treated as a cancellation and a subsequent re-booking and any subsequent cancellation fee will be applicable (cfr. Section 6 of this document).

Canceled by you.
In the event that you or any member of your group you need to cancel your stay after the booking confirmation, the main reference of the reservation is required to notify us immediately. Your notice of cancellation will be effective only if made by this website, under "My Reservations". On this occasion, you will receive a transaction identification code of cancellation on the date and time of your communication. We suggest you save this cancellation code for your convenience. If the cancellation is made by you in addition to the cancellation policy stated at the time of booking and confirmation notices you received, will incur a cancellation charge. If you fail to cancel within the period specified at the time of booking and no-show, will incur a penalty. There are particularly advantageous tariff plans that have cancellation policies more restrictive or higher penalties, of up to 100% of the value of the stay. These penalties will be notified at the time of booking.

Changes and cancellations made by us.
We plan offers and rates with several months in advance. Occasionally we need to make changes or to correct errors in the website and other details both before and after bookings have been confirmed. It's our pleasure to try as much as possible to avoid changes and cancellations, but we reserve the right to carry out. Most of these changes are minor but occasionally, we need to make more significant changes. In this case, we shall exert to notify you in the shortest possible time. If there will be the opportunity and the time needed to prepare things before the departure date of your stay, we will propose the following alternatives: (a) (for significant changes) accepting the changed conditions; (b) proposed an alternative stay with us, with standards and conditions similar to or greater than the one originally booked, or; (c) cancel or accept the cancellation, in which case any payment made to us will be reversed. Please note that the alternatives proposed above are not applicable if the changes are minor in nature. force Majeure Except to the extent expressly covered by these Booking Conditions, we are not responsible for any additional cost or expense incurred by you (as described in detail in paragraph 9) or in case the complete or partial fruition of our services is limited to because of the occurrence of the causes of "force majeure". In this document relating to the Booking Conditions, "force majeure" means any event that can not be foreseen or avoided by us or our service providers, despite all the attention paid. This type of event includes events of war or similar activities, riot, civil disturbance, terrorist attacks, natural or nuclear disaster, fire, adverse weather conditions, strikes or any other event beyond our control.

Our liability to you.
Became our intent to reassure you that all services provided in your booking are prepared with the utmost care. We will be responsible for any failure occurred during your stay, if the cause is attributable to a failure by us or our employees (if they were operating in their faculties and duties of the employee) or because of misconduct on the part of our booking agents and sales (where applicable). Instead it will be your responsibility to prove that there was indeed a failure on our part, in case you wish to make a claim. We will not be responsible in case of illness, injury or injury, death, loss of any personal effects, damage, additional cost in any of the following cases: (a) for failure due to one or more persons belonging to all of the participants; (b) for failure due to a third party not directly connected with the provision of the service or stay, deficiencies that have not been able to be foreseen or avoided; (c) because of an event or circumstance that we or the supplier of the service in question could not foresee or prevent, despite the utmost care applied; (d) lack of any third party who is not directly involved in providing services on our behalf. Beyond that, we will not be responsible for the lack of enjoyment of your stay due to a lack of communication from you of some important element to that effect at the time of booking or not resulting in the booking contract. In particular, we will not be responsible for any service that is not specifically included in the contract. This excludes from liability, for example, any additional services provided directly by the hotel or by an outside vendor, not reported in the conditions of the offer and that has not been agreed upon booking.

Problems and complaints.
In case you have any reason to make a claim, or have to report some problem occorsovi, you are required to immediately notify the service provider in question. Any verbal notification must be in writing and sent as soon as possible to our supplier. As long as we do not come to the attention of a problem, we can not try to fix it. Many problems can be resolved quickly. On the contrary, in case you still you remained unsatisfied, please write or call us directly at the phone number, indicating the confirmation code of your booking and a complete description of your claim.

Upon booking, you accept responsibility for any damage or loss caused by you or by a participant in your group. Will be required to pay full and immediate for any damage or loss caused, directly to the manager / manager of the hotel or the service provided. If you fail to do so, you will be responsible for any lawsuit filed against you and you will be required to pay full also of our legal costs and those of any third parties involved.

General conditions for suppliers.
Some of the services that make your vacation are offered by independent suppliers from the hotel. The latter shall ensure the provision of these services according to their terms and conditions of sale.

Special requests and medical problems.
If you have any special requests, we ask you to communicate at the time of booking. Although we will make sure to satisfy all requests, as long as these are reasonable, we can not guarantee that every request is met without a written confirmation. You will get a written confirmation to your request (if possible) if the request were to be crucial for you. The confirmation that the request has been served or sent to the supplier or included in the special requests on the receipt or any other documentation is not confirmation that the request will be met. Unless it is specifically indicated, all special requests are subject to availability. We are sorry not to accept them for reservations with special conditions, for example. in reservations where you specify a particular condition of fulfillment of a special request. All bookings will be treated as reservations "standard" subject to the above provisions on special requests. If you or anyone of your knowledge you have any health problems or disabilities that might influence on the course of your vacation, report it before the booking confirmation. If we were to assume, reasonably, that they can not meet the special needs of you reported, we reserve the right to decline your booking or, if such information is not received at the time of booking, then will not be taken into account.

Travel documents.
You are responsible for all travel documents. You will not be reimbursed if, because of the travel documents are not in order, you can not make or complete the stay the same and we will not be responsible for the additional costs that you may suffer as a result.

Benefits of booking with us

Never lose a direct reservation again

Secure Reservations

Your privacy and the security of the data of your credit card are very important for us. Check what we do to protect you

Best Rate Guarantee

If you find a lower online rate call us and we will do the same rate. You will also benefit of all other advantages reserved to our Direct Booking Customers.

Free Parking at the Hotel

Only for our Direct Booking Cutomers we grant priority for parking spaces available at the Hotel.

Free Room Upgrade

If available at the Check we grant to our Direct Booking Customers Free Room Category Upgrade.

Discover all Benefits reserved to our Direct Booking Customers. More informations.