General Terms and Conditions - Reservation policies
INTRODUCTION
The purpose of this document is to provide clear and detailed information regarding the general conditions applicable to the management of reservations made through the official website of Hotel Villa Mabapa, accessible at www.villamabapa.com (hereinafter referred to as “the Website”).
Through the Website, users can view the availability, rates, and services offered by Hotel Villa Mabapa, managed by Mabapa Gestioni Srl. Reservations made through this platform are concluded directly between the user and Mabapa Gestioni Srl.
The creation and management of reservations on the Website imply the full and unconditional acceptance of these general conditions. For this reason, users are encouraged to carefully read these conditions before proceeding with any reservation and each time they access the Website.
Furthermore, Mabapa Gestioni Srl reserves the right to modify, update, or remove any part of these conditions at any time to ensure transparency and compliance with current regulations.
DECALRATIONS
The user declares:
1) To be of legal age and have full capacity to make the reservation, declaring to understand all the conditions presented on the website.
2) That the information provided at the time of booking is true and complete.
3) To confirm the requested reservation, particularly the indicated dates, number of rooms, number of people, accommodation, and the chosen package.
4) To accept the present conditions.
BOOKING PROCESS
The booking process consists of 4 phases:
1) Availability: Search for dates, number of people, and rooms.
2) Choice of room type and rate plan.
3) Booking summary, collection of customer data, and collection of credit card details for guarantee or, if applicable, payment via virtual POS.
4) Booking confirmation.
5) Once the booking is completed, the customer will receive the booking details via email, along with the corresponding identification number (ID).
PRICE, GUARANTEES AND PAYMENT
The conditions, price, and payment for the stay vary depending on the type of accommodation and the specific rate conditions for each individual booking. These should be carefully checked before making a reservation.
Any promotions and offers will only be valid during the period in which they are bookable on the website.
The prices indicated on the website are public sale prices, including VAT. The transaction will be carried out in EURO, regardless of the customer's origin.
CANCELLATION POLICY AND PENALITIES
A credit card is required to book, and it will be used according to the conditions stated in the reservation.
FLEXIBLE BOOKINGS (within the cancellation terms)
The credit card is required as a guarantee for the booking and must be valid and covered for the amount of the penalty according to the cancellation terms.
The hotel reserves the right to check the validity and coverage of the credit card for the penalty amount prior to arrival by requesting pre-authorization from the respective card network.
Once this check is completed, the verified amount will be released. If these checks are unsuccessful, the reservation will not be accepted, and the availability of the reserved rooms will not be guaranteed.
NON-REFUNDABLE PREPAID BOOKINGS
The credit card will be charged at the time of booking, and the charged amount is non-refundable.
CANCELLATION TERMS AND PENALTIES
Cancellation and payment conditions vary based on each individual booking and should be checked according to the chosen option.
The hotel has the right to request payment of the full amount for the booked period in case of failure to cancel within the required time frame, no-show, or early departure.
By confirming a reservation, the customer accepts and explicitly consents to the charge of applicable penalties in the event of cancellations outside the cancellation terms, no-shows, or early departures.
Cancellations must be made exclusively through the website or in writing by sending an email to
MODIFIFICATION OF RESERVATIONS
Modifications to an existing reservation may be requested before the cancellation deadline, subject to availability of the requested changes and in accordance with the specific terms and conditions of the reservation. Non-refundable bookings cannot be modified.
To modify a reservation, guests must contact the hotel directly via email at
BEST PRICE GUARANTEE
If you find a lower price on any other website, we will offer you the same price.
Our best price guarantee applies if the offer meets the following conditions:
1) Same stay dates
2) Same number of adults and/or children
3) Same room type
4) Same meal plan
5) Same rate type
Additionally, you must provide us with the following information:
1) The website where you found the lower rate.
2) A link or screenshot showing the above conditions.
Please note that the price and conditions offered on our website may vary from time to time, even if you request the same dates.
CHILDREN
Children of all ages are welcome.
Children up to 6 years old can sleep for free with their parents in the existing beds in the room.
Extra beds cannot be added to the rooms.
Children 7 years or older will pay the same rate as adults at this property.
Conditions for cots and extra beds:
- From 0 to 2 years old, cot on request, free of charge (cots are subject to availability).
CHECK IN E CHECK OUT
Check-in: from 2:00 PM to 12:00 AM (hotel local time)
Check-out: by 12:00 PM (hotel local time).
At check-in, guests are required to present a photo ID and a credit card.
GROUPS
Reservations for 5 or more rooms may be subject to different booking conditions and additional charges.
In such cases, the hotel will contact the guest to communicate these different conditions, and if they are not accepted, the reservations will be canceled.
PETS
Our property is pet-friendly, so you can stay with your four-legged friend.
A cleaning fee of €30 is required for the room.
COMMUNICATIONS
All communications between the client and the hotel must be made in writing, either through email or the contact details provided during the booking. For any request or issue, guests should reach out to the hotel using the email address provided in the reservation confirmation. Verbal communications will not be accepted as valid means of communication.
COVID INFORMATION
In the event of new government restrictions related to the COVID emergency or similar situations, Hotel Villa Mabapa will adopt the following measures to ensure the safety of guests:
- All Hotel Villa Mabapa staff will wear masks and latex gloves at all times during their shifts.
- All guests must wear their own mask or one provided by the hotel at all times, except inside their rooms and when seated in the restaurant.
- Temperature checks will be conducted for all staff before their shifts and for all guests prior to check-in, using a thermal scanner.
- All rooms will be sanitized daily with disinfectant products and an ozone machine.
- All rooms and common areas will undergo additional periodic sanitation with a special nebulizer (weekly).
- The ventilation systems have been checked, and all air filters have been cleaned, sanitized, and replaced where necessary.
- Employee and guest traffic flows have been redesigned to reduce crowds during check-in and check-out.
SPECIAL REQUEST
The hotel will make every effort to accommodate special requests from guests, such as room preferences, separate beds, accessibility requirements, etc. However, these requests are subject to availability and cannot be guaranteed. Guests are encouraged to communicate their special requests at the time of booking to facilitate management, but the hotel cannot be held responsible if these requests cannot be fulfilled.
PARKING
Parking is available upon request and subject to availability, as spaces are limited.
ROOM ASSIGNMENT
Room assignments are made based on availability at the time of arrival and may vary according to the specific requests of the guests. The hotel reserves the right to assign a different room type than the one booked, if necessary, based on availability.
The photographs displayed for the rooms are purely indicative and may not correspond to the actual room assigned.
DIRECT BOOKING BENEFITS
Bookings made directly through our website offer exclusive benefits. These benefits may include special discounts, additional free services, priority in room selection, and more flexibility in modifications or cancellations, depending on the applicable policies.
EXCLUSION OF LIABILITY
Hotel Villa Mabapa takes the utmost care in providing all information regarding bookings (rates, availability, etc.). However, human work, as accurate as it may be, and the complexity of technological systems, do not exclude the possibility of errors. For these reasons, Hotel Villa Mabapa will not be responsible for any pricing errors, room availability issues, or overbooking problems. In the event of a pricing or availability error, the hotel reserves the right to cancel or modify the booking, promptly informing the guest. In case of overbooking, the hotel will attempt to provide an adequate alternative, but will not assume responsibility for any inconvenience or damage resulting from it.
NULLITY OF CLAUSES
If one or more clauses included in these general terms are declared fully or partially null or ineffective, this will affect only that provision or part of it that has been so declared, while the general terms will remain valid in all other respects, and the provision, or the part of it involved, will be considered as not in force.
ACCEPTANCE
By making the reservation, the customer confirms that they have read, understood, and accepted all the general terms and conditions outlined in this document. The reservation will not be valid without this acceptance.
JURISDICTION
This contract is made in Italy where Mabapa Gestioni Srl has its legal headquarters.
For any dispute arising from the application of these general terms and conditions, the competent court will be exclusively that of Venice, to the exclusion of any other court.
The official language for the interpretation and application of the terms and conditions of this agreement is Italian. In case of translations in other languages, the Italian version will prevail in case of discrepancies.